Start the week brings together interested articles and discussions from around the web.
...self-care and personalised services. Steph Grey and Al Smith have developed a tool for planning a project's digital activity. Tweet of the week https://twitter.com/debbiebl2/status/506972953607553024 Disclaimer: links are...
...using personas (part 2 of 2, part 1 linked in the piece). The Design Thinkers' customer journey mapping methodology. We're still talking about disruption: Dan Sutch on why it's an...
...science. Anna Schurmann: does innovation work better from inside or outside the organisation? Charles Leadbetter for Nominet on how the web is helping to make us better. Tom Hulme from...
...DESIS Lab to teach design to civil servants. Andy Williamson on power and crowds. Craig Thomler of Delib on how to design a crowdsourcing exercise, drawing on his experience using...
...generation of entrepreneurial public servants inside and outside of government. Richard Pope's recipe for starting and prototyping projects. Rita McGrath blogs for Harvard Business Review on management's three eras: are...
...to policy making. NHS staff report on their experiences visiting frontline services. Professor Albert Weale explores the possibilities for opening up decision-making on complex subjects. What do we mean by...
Welcome to Open these, a regular post dedicated to the blogs, reports and discussions from the week we think open policy practitioners will enjoy. Leave the authors a comment or...
...are to content readers may find interesting or thought-provoking and do not imply agreement or endorsement, in whole or in part, or with other positions taken by the authors or...
...Davies says that public service users aren't customers, and that means public servants can't pivot. Stefan Czerniawski responds on perfect solutions and why we started talking about customers in the...
...join the conversation on Twitter! #openpolicy (Links will open in new tabs) Last weekend saw local government digital leaders and innovators gather for Local Gov Camp 2014 and...