Welcome to Open these, a regular post dedicated to the blogs, reports and discussions from the week we think open policy practitioners will enjoy. Leave the authors a comment or join the conversation on Twitter! #openpolicy
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On Monday Martin Donnelly spoke at the Institute for Government on the policy role of a politically neutral civil service. Martin is Permanent Secretary at the Department for Business, Innovation and Skills.
Helen Reynolds on three ways for leaders to get more from social media.
Also in the category of 'well, it was new to me': the Google design manual.
Russell Davies says that public service users aren't customers, and that means public servants can't pivot. Stefan Czerniawski responds on perfect solutions and why we started talking about customers in the first place.
Alan Klement talks about the ethnographic technique of personas – and whether we should be talking about ‘characters’ instead.
Lior Smith rounds up places for social and service designers to meet.
Jill Rutter on whether open policy making is instrumental or procedural.
The Department for Work and Pensions is delivering digitally: check out the blog.
Tobias Forbes of AgileConnection on prioritising in an agile project environment.
From Armen Ghazarian at Web Design Views, a step-by-step guide to user journey mapping.
Tweet of the week
Dates for your diary
OPM will be at the Social Design Futures project presentation of findings at the Victoria & Albert Museum on Wednesday 9 July 4:30pm-6:00pm - come and say hi!
On Friday 11 July 12:00pm to 2:00pm the Guardian is hosting a live chat about digital skills in the civil service.
Disclaimer: links are to content readers may find interesting or thought-provoking and do not imply agreement or endorsement, in whole or in part, or with other positions taken by the authors or publishers. Subscribe to our email notifications of new posts.