Do you remember getting your national insurance number?
...showing them examples of other important looking documents. We refined their ideas a bit and now have three prototype letters that we want to test with them so that HMRC...
Related content and links
Policy Lab
Our mission is to radically improve policy making through design, innovation and people-centred approaches.
We bring multidisciplinary expertise to help teams understand the present, imagine the future and design ways to achieve the policy impact they intend.
Our methods are grounded in evidence, participation and experimentation.
They draw on diverse perspectives, tackle complexity and build consensus.
To commission us, email: team@policylab.gov.uk