Prototyping an online crime reporting service: a Policy Lab success story
...example a paper mock-up of a website, a small scale model of a GP waiting room) allows people - including non-experts - to understand the concept much better than a...
Cat Drew
Testing policy sprints
...On the third day, we invited stakeholders and user representatives in to check our assumptions and understanding. It’s not often that stakeholders are invited in at the ‘understanding the problem’...
Policy Lab goes back to school
...convenient and easy to use. And bad services? Airlines that delivered you to an airport that was not your destination (twice), telecoms companies that passed you from department to department...