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Policy Lab

Policy Lab mission is to radically improve policy making through design, innovation and people-centred approaches.

What do civil servants need to learn about user-centred design?

Posted by: , Posted on: - Categories: Policy Lab, Skills, tools and techniques, Thought Pieces

User-centred design is increasingly on the agenda of government and Civil Service Learning is gearing up to deliver learning on user-centred design next year. Read about how they're using the Policy Lab to help design the course.

Ethnography in policymaking: Barriers and opportunities

Posted by: , Posted on: - Categories: Examples and findings, Policy Lab, Skills, tools and techniques

Increasingly on the agenda of policymakers is a need to understand the needs, capacities and perspectives of citizens, service users, beneficiaries and front line staff so that policies are fit for purpose and deliverable and public services are better designed.

Prototyping an online crime reporting service: a Policy Lab success story

Posted by: , Posted on: - Categories: Examples and findings, Policy Lab

Last week the Home Secretary announced that Surrey and Sussex would trial a prototype online crime reporting service which could save around £3.7 million if it is offered nationally on police.uk. This was one of the ideas developed as part …

Open policy making in action: Empowering divorcing couples and separating families to create sustainable solutions

Posted by: , Posted on: - Categories: Examples and findings, Policy Lab
A sandwich board is set up on the floor with a paper sign on it saying 'hello' and pointing people into the workshop room.

Set up in April 2014, Policy Lab brings new tools and techniques, new insights and practical experimentation to policy-making. This second demonstrator project has over the past two months resulted in learning about how policy professionals can work in a …